A fully remote call center operator position is open for candidates based in Baku or anywhere in Azerbaijan who speak English at an advanced or near-native level. This role requires constant live communication with native English speakers, so only candidates with true C1-C2 fluency should apply. In parallel, the company is also hiring a part-time Amazon AWS Connect Programming Specialist to support call flow setup and monitoring.
Important — Please Read Before Applying
- Candidates below true C1 speaking level will not be considered
- To apply, send your CV to hr.fusioncall@gmail.com
- Attach a 30-45 second English voice recording introducing yourself so your speaking skills can be checked in advance. Accepted audio formats: MP3, M4A, WAV
- Include your available schedule(s) in your email
What We Offer
- Fully remote work
- Fixed and stable schedule
- Professional, supportive team
- Daily live communication with native English speakers
- Long-term opportunity with skill growth
Requirements (Must-Have)
- Advanced to near-native English proficiency (C1-C2) — excellent speaking and listening skills are mandatory
- Fast reaction, strong comprehension, and critical thinking
- Strong multitasking abilities and the ability to work under pressure
- High level of responsibility and self-discipline
- Basic Microsoft Excel knowledge (used daily)
- Personal computer with stable high-speed internet, noise-cancelling headphones, and a quiet, distraction-free workspace
Nice to Have (Strong Advantage)
- Previous call center experience
- Experience working with international or native English-speaking clients
Responsibilities
- Handle inbound customer calls, providing accurate information about service scope, policies, and procedures
- Document all customer interactions accurately in the CRM system
- Comply with company policies, data protection, and confidentiality standards
Working Schedule Options (Baku Time)
- Monday – Saturday | 4:00 PM – 9:00 PM Baku time (5 working hours, no break)
- Monday – Saturday | 9:00 PM – 2:00 AM Baku time (5 working hours, no break)
During wintertime, the shift starts and ends one hour later.
Salary
400 AZN NET
Amazon AWS Connect Programming Specialist (Part-time)
This is a separate part-time position for a specialist familiar with Amazon Connect call flow management.
Requirements
- Basic knowledge of Amazon Connect (AWS)
- Understanding of call center operations and call flows
- Experience setting up and maintaining call queues, routing rules, and agent profiles
- Ability to monitor and analyze call statistics and KPIs
- Strong analytical and problem-solving skills
Salary: To be discussed during the interview.
How to Apply
Interested candidates can send their CV to the email address listed in the “Apply for job” button.
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