Remote Call Center Operator (Advanced English Only)

A fully remote call center operator position is open for candidates based in Baku or anywhere in Azerbaijan who speak English at an advanced or near-native level. This role requires constant live communication with native English speakers, so only candidates with true C1-C2 fluency should apply. In parallel, the company is also hiring a part-time Amazon AWS Connect Programming Specialist to support call flow setup and monitoring.

Important — Please Read Before Applying

• Candidates below true C1 speaking level will not be considered
• To apply, send your CV to hr.fusioncall@gmail.com
• Attach a 30-45 second English voice recording introducing yourself so your speaking skills can be checked in advance. Accepted audio formats: MP3, M4A, WAV
• Include your available schedule(s) in your email

What We Offer

• Fully remote work
• Fixed and stable schedule
• Professional, supportive team
• Daily live communication with native English speakers
• Long-term opportunity with skill growth

Requirements (Must-Have)

• Advanced to near-native English proficiency (C1-C2) — excellent speaking and listening skills are mandatory
• Fast reaction, strong comprehension, and critical thinking
• Strong multitasking abilities and the ability to work under pressure
• High level of responsibility and self-discipline
• Basic Microsoft Excel knowledge (used daily)
• Personal computer with stable high-speed internet, noise-cancelling headphones, and a quiet, distraction-free workspace

Nice to Have (Strong Advantage)

• Previous call center experience
• Experience working with international or native English-speaking clients

Responsibilities

• Handle inbound customer calls, providing accurate information about service scope, policies, and procedures
• Document all customer interactions accurately in the CRM system
• Comply with company policies, data protection, and confidentiality standards

Working Schedule Options (Baku Time)

• Monday – Saturday | 4:00 PM – 9:00 PM Baku time (5 working hours, no break)
• Monday – Saturday | 9:00 PM – 2:00 AM Baku time (5 working hours, no break)

During wintertime, the shift starts and ends one hour later.

Salary

400 AZN NET

Amazon AWS Connect Programming Specialist (Part-time)

This is a separate part-time position for a specialist familiar with Amazon Connect call flow management.

Requirements

• Basic knowledge of Amazon Connect (AWS)
• Understanding of call center operations and call flows
• Experience setting up and maintaining call queues, routing rules, and agent profiles
• Ability to monitor and analyze call statistics and KPIs
• Strong analytical and problem-solving skills

Salary: To be discussed during the interview.

How to Apply

Interested candidates can send their CV to the email address listed in the “Apply for job” button.